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2020-01-14

The online assistance is Pasaban’s most demanded after-sales service because it is the most efficient for companies that use Pasaban machines and require a quick response to any issues that may arise whether under warranty or not.  

The advantages are clear: It avoids unnecessary downtime and significantly reduces maintenance costs. 85% of the incidents that occur with our machines are solved by online support, especially problems caused on drivers and controls.  

All you need to do is set up an Internet connection in the machine’s PC or in a maintenance laptop. In this way we can provide fast, efficient and secure cover to the customer through an online connection straight to the machine. If by any chance the problem persisted we could provide prompt on-site support.  

One of the best ways to make the remote connection is by using TeamViewer, a remote control app. Simple, fast and direct, it does not require complex procedures or long configuration times.  

Here at Pasaban we can provide instant expert support to minimize any hitches that could occur.  

This feature is part of Pasaban Service, which allows our customers to receive excellent technical support.